Refund policy
Returns & Exchanges Policy
At maleStudios, we hope you love your purchase. If your item is not quite right, eligible items may be returned for store credit or exchanged in accordance with the terms below.
Return Eligibility
Return requests must be submitted within 14 calendar days of the date your order is marked as delivered.
To be eligible for a return or exchange, all items must be:
- Unworn
- Unwashed
- Unaltered
- Undamaged
- Free from stains, fragrance, deodorant, makeup, or signs of wear
- Returned with all original tags attached
Items that do not meet these conditions may be declined and returned to the customer.
Store Credit Only
Approved returns are eligible for maleStudios store credit only. We do not issue refunds to the original form of payment for standard returns.
Store credit will be issued after the returned item has been received, inspected, and approved.
Return Shipping
Customers are responsible for return shipping costs.
Where maleStudios provides a prepaid return shipping label, the cost of the return label will be deducted from the total store credit issued.
Original shipping charges are nonrefundable and will not be included in the store-credit amount.
Exchanges
Eligible items may be exchanged for a different available size of the same product. All exchanges are subject to product and size availability.
Customers must request an exchange within 14 calendar days of delivery and return the original item in accordance with the eligibility requirements listed above.
An exchange item will be processed after the original item has been received and approved.
If the requested size is unavailable, store credit will be issued instead.
Sale Items
All sale, promotional, discounted, and final-sale items are final sale and are not eligible for return, exchange, or store credit.
Items marked “Final Sale” on the product page are not eligible for return or exchange.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from the item ordered, contact us promptly at shopmalestudios@gmail.com and include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Approved claims involving damaged, defective, or incorrect items will be handled separately from standard returns. Where appropriate, maleStudios may provide a replacement, exchange, store credit, or another suitable resolution.
How to Request a Return or Exchange
To begin a return or exchange request, contact shopmalestudios@gmail.com.
Please include:
- Your full name
- Order number
- Item being returned or exchanged
- Reason for the request
- Requested exchange size, if applicable
Returns sent without prior authorization may not be accepted.
Return Processing
Please allow 5–10 business days after delivery of your return for inspection and processing.
Once approved, store-credit details will be sent to the email address associated with the original order.
maleStudios reserves the right to refuse returns that do not comply with this policy.
Domestic Orders
maleStudios currently ships within the United States only. International orders are not available at this time.
Policy Updates
maleStudios reserves the right to update or modify this Returns & Exchanges Policy at any time. Any changes will be posted on this page.
